Cancellation/No Show Policy

Please make every reasonable effort to attend your in-person or telehealth appointments and provide as much notice as possible if you need to cancel or reschedule. You may change an appointment through your client portal or by calling 540-227-4544.

Because your appointment time is reserved specifically for you, a cancellation or missed appointment with less than 24 hours’ notice may result in a fee:

• Cancellation with less than 24 hours’ notice: $75

• Cancellation without notice or a missed appointment: $90

You are responsible for arriving to your sessions on time. If you arrive late, your session will still end at the scheduled time. If you arrive more than 15 minutes late, the appointment may be considered missed and will need to be rescheduled.

We understand that illness, emergencies, and unexpected circumstances can make it difficult or impossible to attend an appointment. If an emergency prevents you from attending, please contact your counselor as soon as you are able. We will discuss the circumstances with you and determine whether the cancellation fee can be waived. Foundations Counseling may waive or reduce the fee based on the circumstances, including illness, emergencies, severe weather, transportation problems, or other unexpected events.

Repeated late cancellations or missed appointments may lead to a discussion about whether the current appointment structure remains clinically appropriate.

Our goal is not to penalize you. We aim to balance compassion and flexibility with the need to protect the time reserved for each client.

If Foundations Counseling must cancel an appointment, we will provide notice as soon as reasonably possible and you will not be responsible for any fees.